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Don and Deidre,
We have never met and because my last day with CRS is this Friday, I feel compelled to introduce myself to you and to let you know how much I have appreciated working with Jason Unruh.
About a year ago, I had a lead from Carlsbad, NM come my way who was interested in a floating playground for their river park. In my initial discovery I try to make it a point to understand my customer's business — I really try not to just sell a product. I want to understand why they exist, what their mission is, who they want to attract as customers, what their vision is for recreation. Well, in my initial discovery with Courtney at Carlsbad as I was asking questions, I found out that she also operated a water park for the city.
One question led to another and I uncovered that her water park's decking was cracking and dulling. She asked me if I might know of anyone that could help. I said I wasn't sure — I truly wasn't — given that I knew we could help with some types of playground safety surfacing but didn't know if what we had would help. Well, it turned out we didn't yet have the solution within our offerings, but I stumbled on the fact that one of my colleagues had met Jason at a trade show.
We called Jason, one thing led to another, and about 5 months later Jason and I had Carlsbad, NM sold for about a 30,000 square foot Sundek job.
I have worked with many manufacturers, vendors, and suppliers — we have about 50 — over the 14 years I have been here at CRS. In my experience, Jason has been one of the best in his support of me and my aspirations of selling Sundek (and now Nova Court). As I explained to my teammates here at CRS, he has been responsive, knowledgeable, thorough, and always followed through on deliverables. He has been really everything we as a distributor look for in a vendor. Not only did he jump on Teams calls for initial discovery and follow-up meetings, but when he interfaced with the customer, he presented himself as a true extension of CRS — he really "gets it" when interfacing with customers as a manufacturer working through a distributor.
Because of Jason's support this past year, my personal pipeline of opportunities now includes 2 Sundeks and 3 Nova Court legitimate opportunities with many other leads as possibilities. I am passing the torch for those opportunities to others here at CRS and have supported the transition with a training on Sundek last week. Additionally, we have now started showing Sundek at tradeshows and I am encouraged by the momentum we have because of Jason.
Lastly, while I am moving on to another opportunity with Aquaglide, I extended this to Jason and will to you both as well: should you ever need a reference, please feel free to give people my name.
Gratefully and Respectfully,
"SunDek transformed several of our pool decks with beautiful, slip-resistant surfaces that improved both safety and curb appeal. The projects stayed on schedule, resident feedback has been excellent, and the durability has already proven its value."
"From start to finish, SunDek delivered outstanding customer service, professionalism, and craftsmanship. The installation team exceeded expectations with their attention to detail, communication, and final results."
"SunDek handled a demanding project under tight timelines with exceptional professionalism and teamwork. Their leadership, communication, and execution were top-notch, and we look forward to working with them again."