The Importance of Using a Professional for Concrete Crack Repair
Sundek installers are some of the best trained craftsmen in the decorative concrete industry. We take every possible measure to provide our installing crews with the proper tools, quality materials and accurate information about customer preferences regarding the job to insure a smooth flow of work and a quality finish at your home.
Over the years, and after having worked with thousands of customers, we have found that a seamless installation process requires an open and cooperative relationship between our local SUNDEK Dealership and you. Quality communication is key in both directions.
Here are a few suggestions to insure a smooth experience when working with SUNDEK:
- Agreed Upon Scope of Work. It is important to choose your pattern and colors with your Sundek sales person well before the target start date. This information will be clearly documented in your contract and signed by both parties. Why is this important?
- Color is one item that seems to get left undecided until the last minute and can cause a delay in your job’s progress.
- Make your decision and communicate with your sales representative at least a week before the scheduled start date so the correct materials are available for your project.
- Clear the Space. I ask my clients to have furniture and other items removed from the work area prior to our Sundek installation crew’s start date. This includes dogs and other pets! Of course, there may be times when a client asks the Sundek crew to move a few heavier objects, but for for the most part, it's best for everyone's peace of mind if the owner is responsible for moving their belongings. It also makes the job go quicker when the crew gets onsite!
- Length of Installation. The SUNDEK installation process varies depending on the scope of work (size of project and type of decorative concrete system selected.) While we’d love to be able to control the weather, there may be days when conditions delay the installation process. During the installation process, the work area should be off limits to other trade people as much as possible including gardeners and pool service people. To give you an idea of a typical installation, for classic texture the process usually takes three to four days. Here's what the SUNDEK installers will do during the process:
WE ARE SUNDEK!- Power wash the surface.
- Make repairs wherever necessary.
- Apply a primer coat.
- Apply a base coat which bonds to the concrete.
- Apply the texture coat.
- Top everything off with the SUNDEK acrylic finish coat.
- Communicate with Your SUNDEK Team. This includes your sales representative, the production manager, and your crew leader. We have some of the most talented crew leaders in the industry who are happy to answer your questions. Scheduling and any changes to your contract should be directed to your SUNDEK Sales person. You can also call our main office at 877-478-6335.
- Walk the Job. When the job is all wrapped up and ready for your approval, your SUNDEK Crew leader or Sales person will walk the job with you. This is a great time to ask about maintenance or any other questions that arise.
Sundek believes feedback is a gift. We value our customer’s input and feedback on how we can improve our workmanship and your customer experience. Great communication is the key to a successful project. Setting expectations early in the process helps our production team meet and hopefully exceed your expectations. We look forward to sharing the experience with you!
Have a SUNDEK expert contact you about your next decorative concrete project!
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