As a follow-up to my blog on “Choose Wisely! Top 10 List – Selecting a Decorative Concrete Contractor,” I wanted to take a deeper dive into you, the customer, and your expectations of a service provider.
Why? Because only the best contractors understand what the wise customer expects and demands when they trust their “castle” to a complete stranger for repair or enhancement work.
In any construction service there are those special contractors who stand out head and shoulders above the rest of the pack. These contractors go beyond the basics…providing not good service, but GREAT service.
SUNDEK has been in the decorative concrete industry for over 40 years. We are privileged to listen and learn our customer’s expectations. SUNDEK would like to share a few of those learnings and assist you in selecting your next contractor.
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The Bottom Line: I hope this grid is helpful in setting expectations with a contractor (decorative concrete or any other for that matter!) The main arena where you can separate the good, the bad, and the ugly is in a contractor’s behavior.
All contractors have experienced hiccups with a job from time to time, whether it is of their own doing or weather-related or otherwise. What matters is how the contractor responds to the situation and addresses in fairness to all parties. This is a great question to ask previous clients when you visit their referrals! Good luck!
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